Working at Powerpal

At Powerpal we’re building Australia’s largest residential energy engagement platform. Our customers love us – they’re saving money on their bills and helping out with the climate crisis at the same time!

As Technical Support Manager, you are the go-to person for our customer’s hardware and software needs, providing front line technical support for Powerpal’s suite of energy management products. You troubleshoot issues for our customers, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you help to improve the Powerpal user experience by contributing to longer term projects and documentation efforts.

You are highly technical and are comfortable problem solving with multiple mobile operating systems (like iOS and Android) and also familiar with using application log files to guide your problem solving. You’ll occasionally partner with various teams including sales, product and engineering to help find ways to make our products better. You’re a fast learner and great communicator who can support the needs of a rapidly growing tech start-up.

What we need you to have on your first day

What you’ll get to do

Compensation

Our interview process

We like to keep our interview process as simple as possible while giving us all a chance to get to know each other. This is usually spread over a week or two, but if you’re on a tighter timeline just let us know and we’ll speed things up.