Install your Powerpal

Install Powerpal on your meter

Connecting your new Powerpal to your home electricity meter only takes two minutes.

Watch the video above for a quick guide to the process, then follow the simple steps on this page.

Safety note

Take care any time you're working near your meter box. Do not touch any wires or exposed terminals. Do not modify any electrical equipment.

If you are unsure about the installation process or not confident in your ability to install your Powerpal safely please arrange for a qualified electrician to handle the installation for you

Step 1: Find your flashing red light

flashing red light

Find the red light on the front of your electricity meter which flashes when you use power.

It's important to identify the correct red light for your meter which may have more than one. The light may be round or rectangular.

If in doubt, turn on a high-use appliance like a heater or electric oven and watch for the flashes!

These diagrams show the location for the most common smart meters in Victoria:

iCredit 500 smart meter iCredit 400 smart meter Landis + Gyr E350 smart meter EM 1200 smart meter Spriint 200 smart meter

Step 2: Make a note of the flash rate

flash rate text

Make a note of the text which explains how many times your meter flashes for each kWh of energy your home uses. You'll need this number later on after installing the Powerpal app.

This number is printed on the front of your electricity meter close to where you attached the Powerpal sensor.

If your meter is labelled 1Wh/imp your flash rate is 1000.

If you can't find the value anywhere please send a photo of your meter to Powerpal support and we'll help you out.

Step 3: Clean the meter face

cleaning the meter face

Use the included alcohol wipe to clean the area around the red light.

Allow the cleaned area to dry for at least 60 seconds before proceeding to the next step.

If you do not thoroughly clean the meter face your Powerpal's adhesive may fail after weeks or months of use.

Step 4: Select the correct mounting plate

mounting plate options

Select the best sticky-backed plastic mounting plate for your meter type. In most cases this will be the square plate.

If you have an iCredit meter you will need to place the circular ring mount around the protrusion next to your red light.

If you aren't sure which mounting plate is best please send a photo of your meter to Powerpal support and we'll happily advise you.

Avoid locating the mount over any stickers on the front of the meter as this may prevent the glue from bonding strongly to the meter face. Using the triangular mount may help avoid the sticker.

Step 5: Stick the mounting plate over the red light

attaching mounting plate

Remove the backing tape from the mount to reveal the adhesive glue.

Carefully locate the mount over the flashing red light, ensuring that the light is visible through the small hole in the mounting plate.

Once alignment is confirmed press the mount firmly against the meter face for at least 30 seconds to allow the glue to bond to the meter face.

Do not adjust the mount after fitment as this will break the bonding of the glue to the meter face. If the mount must be relocated please use a new mount; do not reuse the old one.

Step 6: Place Powerpal on top of meter

placing powerpal on meter

Place the main Powerpal unit on the top of the meter cabinet. The base of the unit contains strong magnets that will hold it in place.

To ensure a strong bluetooth signal, your Powerpal must be placed:

  • Upright, resting on its “foot”
  • On top of the meter cabinet (not inside it!)
  • At least 3cm away from the wall

Your Powerpal is waterproof and UV resistant and is safe to leave exposed to the elements. If it is not placed outside the metal cabinet you will find the bluetooth range is severely reduced.

If your meter is not installed in a metal cabinet please send a photo of your meter to Powerpal support and we'll talk you through alternative mounting options.

Step 7: Attach the sensor to the mounting plate

attaching the sensor

Carefully place the small sensor into the mount with the wire facing to the right.

Gently twist the sensor in a clockwise direction until it clicks into place with the wire hanging down freely.

If you ever need to remove your Powerpal in the future, rotate the sensor anti-clockwise to unlock it.

Step 8: Tidy up the cable

tidying the cable

Tidy any excess cable into the bottom of the meter box by folding it neatly.

Use the provided twist cable tie to bundle excess cable if required.

Ensure the cable runs down the full length of the meter box and enters via the bottom of the cabinet, not the side. This is to avoid the risk of rain water running down the cable and into the meter box.

Step 9: Close the meter cabinet

closing the meter cabinet

Carefully close the meter box, ensuring that the cable (or your hand!) does not get trapped or damaged.

Usually there will be an appropriate gap under the meter box door on one side or the other where the cable can be routed.

Double-check that the cable runs down the full length of the meter box and enters via the bottom of the cabinet, not the side.

Step 10: Get the Powerpal app

flash rate text

Your Powerpal is now safely installed!

It's time to download the Powerpal app on your mobile phone and see your power.

Your Powerpal has been sleeping in its packaging and will only wake up when installed on your meter and exposed to the flashing light. You will not be able to connect your Powerpal app before following the previous steps.